Shipping & Returns

SHIPPING

All weekday online sales are shipped within 24 hours of being ordered. There is a flat fee of $12.00 for all domestic orders, a $12.00 fee for all US orders, and a $50.00 fee for all international orders. You will be billed in CAD dollars. If you are placing an order from outside of North America and would like to know other shipping methods or more shipping details, please e-mail us at genevieve@violetboutique.ca or phone us at 604.720.1447.

Please note that the amount of time that the shipment takes to arrive to you is an approximation. All orders are sent standard Canada Post, unless otherwise specified by the buyer. If you require a tracking number, please notify us by email and we will inform you of the extra charge if applicable. Violet is not responsible for any delays that the courier incurs. Violet is not responsible for any duty or brokerage that is due to the courier at time of delivery.

PAYMENT

Payments can be made via Paypal. Violet also accepts all major credit cards.

RETURN POLICY

Exchange ONLY within 7 days. Items must be unwashed, unworn, in original condition with tags still attached and shoes must be in their original box.

No returns or exchanges on sale items or jewelry, all sales items will be FINAL SALE.

Refunds are not offered on any items.

Please send items to be exchanged to:  #9 - 3789 Oak Street, Vancouver, BC V6H 2M4 CANADA

  Please note: You are responsible for all shipping costs related to your return. Violet is not responsible for any missing packages and we highly recommend insuring your return/exchange package.